As a leading European print & packaging company, Coveris are currently recruiting for an apprentice internal account manager to join our sales team based at our Wisbech site. This is an excellent opportunity to gain work-place experience and help make the future within the packaging industry.
You will complete a Level 3 Business Administration qualification via Steadfast over 18 months. You would meet with the trainer once a month.
Starting rate of £6.80ph.
Read below to find out more about the role.
Key Areas of Responsibility
- The integral component of the Sales Office. As the first point of contact for customers a Internal Account Manager should present Coveris UKFC in a helpful, professional and efficient manner in line with the company’s values, mission statement and operational plan
- To deliver the highest possible level of customer service to enable Coveris UK Food and Consumer to profitably grow the business committed to commercial excellence, in line with strategic business objectives to drive optimisation, profitability and efficiency
- Ensure all company policies, procedures and systems are fully understood and adhered to, these include Health and Safety and hygiene
- You will receive training in:
- Ensuring that all customer orders, quotations, CAD requirements, queries, complaints etc. are processed as quickly and efficiently as possible; the target being the day of receipt, any exceptions to be agreed by the Sales Office Manager or Sales Office Supervisor
- Be the focal point for all contact from customers within a given customer portfolio relating to any issues
- Receive and action communications from customers and other departments, whether relating to IAM’s own customer portfolio or not. Additionally, to inform colleagues and/or customers of any developments in activities that the IAM is aware of
- Working independently and seeking guidance from Manager/Supervisor/other departments when necessary.
- Input and feed back to customers, details of work in progress, using the daily production plan; check and follow up any commitments made to customers or other Coveris departments to ensure promises are being met; bringing any anomalies to the attention of the Office Manager, External Sales Manager and customer
- Pre-empt issues through effective communication; advise production of short lead time print requirements within lead time standards, negotiating as long a lead-time as possible. This includes notifying production of new launch activity
- Effectively manage stock levels and alert the External Account Manager to any potential non-recoverable stock write off costs
- To ensure that customer pricing is effectively maintained and the accuracy of information appearing on invoices, so that it conforms with customer contract agreements
- Ability to plan and fully understand workload on a short, medium and longer term basis, pro-actively manage critical path timings for launches and keep the Supervisor or Office Manager informed of any actual or potential activity adverse or otherwise, having an effect on the Sales Office or Company
- Understand the operational model and constraints to ensure effective delivery of redesign lines, particularly during peak periods of activity
- Ensure that the “housekeeping” is up to date
- Invoicing to be completed on a daily basis – the target being within 2 working days of despatch. This includes, all ‘extras’ such as originations, cutters and delivery charges to be invoiced
- Provide cover for answering phones as and when reception requires and provide back up to colleagues on their accounts during periods of absence
Key Requirements
- Excellent communicator (written and verbal) at all times
- Great attention to detail
- Excellent project management skills
- Strategic and innovative thinker
- Organised and calm under pressure
- Friendly, approachable and flexible – a team player
- Professional – promoting Coveris with professionalism at all times
- Proactive, positive, enthusiastic - demonstrates “can do” attitude
- Commercially aware
- Confident
Qualifications and Experience
- 5 GCSEs at grade 4 or above, including Maths and English
- Computer literate – MS Outlook, Excel, Word, PowerPoint
- Customer Service Skills
- Telephone Skills
Work Place Benefits
Workplace:
- State-of-the-art facilities and manufacturing environments
- Home to industry leading print and packaging technologies
- Safe, inclusive workplaces which embrace diversity across our global sites
- Over £24 million invested over last 3 years into next generation Paper manufacturing capabilities
- Free onsite parking
Culture:
- People-first business where everyone feels part of the team
- Forward thinking, forward acting responsible for our environment and our local communities with employee engagement through initiatives like our own global NO WASTE week and Earth Day
- Employee recognition and reward schemes: S.T.A.R awards and NO WASTE champion
Training & Development:
- Quality training and career development opportunities
- Career progression within and outside of the UK through our extensive EMEA site base
- Fast-track, in-house recruitment process
Added Value/Wellbeing:
- Life cover at four times basic annual salary
- Free, expert pension advice
- Wellbeing programmes to support physical and mental health
- Corporate gym memberships subject to location
- Cycle to work scheme
- Other staff rewards including food, vouchers, events etc.
Selection
Should you feel that this role is appealing to you, please submit your covering letter and CV.
Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 7 days after applying, then please assume that your application has not been successful.
