We are looking for a Customer Service Executive to join the team!
The post holder will be responsible for managing a portfolio of customer accounts, dealing with queries, raising enquiries, sales orders and all associated ancillary requirements, providing a true “cradle to grave” service that fully supports both the customer base and wider business.
Principal Accountabilities
- Develop a comprehensive understanding of all the products and production processes.
- Develop a good working knowledge of ERP system.
- Excellent organisational and interpersonal skills.
- Excellent communication skills.
Core Responsibilities
- Input Sales Orders.
- Price checks & acknowledgements.
- Raise jobs, and hand over to scheduling team.
- Monitor goods being despatched.
- Critique the Active Jobs List.
- Update stock sheets and maintain ERP system accordingly.
- Maintain the Order Bank.
- Update stock sheets and discuss any concerns with customer.
- Raise forward reservations to secure film / production capacity.
- Monitor customer forecasts, identify dramatic changes in forecast and discuss with customer, feedback to the business.
- Finished Goods stock management; monitor and address aged stock.
- Develop and maintain strong relationships with customers, pro-actively making regular contact.
- Accompany External Sales Managers on customer visits (frequency dependent on customer)
Personal Specification – Who you need to be
- Good organisational and planning skills
- Excellent attention to detail is critical
- The ability to work under pressure and to deadlines, whilst maintaining detail and accuracy
- Friendly, approachable and flexible – a strong team player
- Proactive, positive, enthusiastic - demonstrates “can do” attitude, able to use own initiative to solve issues
- Behave in a professional manner
Qualifications and Experience
- · Knowledge of films / Print and Conversion process preferred
- Experience managing B2B customers preferred
- Experience in a manufacturing environment preferred
We can offer you
- · 33 days annual leave per year
- Enhanced sick pay
- Enhanced Paternity Pay – 2 weeks full pay (after qualifying conditions have been met)
- Enhanced Maternity Pay – 6 months full pay and 6 months half pay (after qualifying conditions have been met)
- Life assurance (x4 annual salary)
- Health Cash Plan
- December close down
- Access to BenefitHub (Discount marketplace)
- Free onsite parking
- Subsidised staff canteen
